Business lives in a 24/7 and so does you customer service center. This truth is apparent every morning when customer service agents begin the routine of "calling back" customers who required assistance after hours. The realities of establishing a 24 hour call center used to require physical call center facilities complete with all of the adjacent costs: triple net leases, insurance, utilities, maintenance and of course labor costs for the call center agents. What if there was a better - less costly way?
Read More
Few interactions more frustrating than being placed on hold, listening to 'hold music' and then receive the receptive "thank you for holding, one of our representatives will be right with you." Your customers also agree. Sixty percent (60%) of your customers will abandon a call after waiting on hold for too long. Sadly hold is a reality in every call center - especially during peak call times. ChaseData's call center software applies automation in order to combat long hold times.
Read More
Predictive dialers predict when an agent will be free to accept the very next call. This particular dialing mode is designed to use a series of algorithms to calculate the exact moment when an agent should wrap up one call and become ready for the next – which is when the next number is dialed. These algorithms consider such factors as the number of agents waiting, the average talk time of the agent as well as lines per agent. Perhaps the most important highlight of the predictive dialing mode is that it still adheres to the campaign’s drop ratio to ensure that these predictions do not lead to more calls slipping through the cracks.
Read More
Progressive dialers only connect agents to calls answered by a live human being on the other end of the line. If all of the agents are currently on other calls, the progressive dialer is engineered to force a call through to the caller after a specified period of time.
Read More
Your guide to separating the latest "great, must have features" those that will make the most positive impact on your bottom line.
Read More
Preview Dialers are the fully loaded Cadillac of dialers. These dialer put critical information in the hands of the agents customer facing agents instantly thus empowering them to accomplish your company's mission.
Read More
ChaseData's call center software helped a local non-profit coalition raise $140,000 during a recent 3 hour telethon.
Read More
Our user friendly, self-directed Management Console Quick Start Guide walks you step by step in setting up your call center. Yes, you will be up and running fast in usually less than 1 hour with no help from our Onboarding and Support Teams (not that you you don't have access to them). ChaseData's Onboarding and Support teams are always available to turn a self-directed installation into a turn-key installation upon request. However, for those of you who like to "peek under the hood" - ChaseData provides this beautifully designed, quick start guide to help you along.
Read More