Building a new kind of 24 hour customer service call center

Business lives in a 24/7 and so does you customer service center. This truth is apparent every morning when customer service agents begin the routine of "calling back" customers who required assistance after hours. The realities of establishing a 24 hour call center used to require physical call center facilities complete with all of the adjacent costs: triple net leases, insurance, utilities, maintenance and of course labor costs for the call center agents. What if there was a better - less costly way?

Call Center OperationsJerry DelinceNovember 29, 201724 hour call center, remote call center agent, remote telemarketers, better customer serviceComment