Enterprise Edition
Cloud Call Center Software

ChaseData's Enterprise call center management software offers organizations with mission critical call center requirements all of the features they need to succeed. Meet your mission critical requirements day in and day out. This is a secure and infinitely scalable enterprise solution engineered for high volume contact centers with complex call segmentation and native 3rd party integration requirements (such as SalesForce, Oracle, ZOHO and more).

Perfect for large scale blended contact centers.

As low as $169/user per month.

 

Standard Edition Features

  • Call Conferencing
  • Hold, Transfer and Call Monitoring            
  • Digital Call Recording and Playback (1 year archive)
  • List Management
  • Live Dashboards
  • Intelligent Skill-Based Routing
  • Requires 5 agents minimum

Communications Features

OUTBOUND DIALING MODES

  • Preview dialing            
  • Progressive dialing            
  • Predictive dialing            
  • Agentless dialing

INBOUND / OUTBOUND BLENDING CAPABILITIES      

  • Inbound Capability Included
  • Auto Attendant & IVR            
  • Automatic Call Distribution            
  • Skill based Routing            
  • Music On Hold            
  • Local, Nationwide and Toll Free Numbers Available

Additional Features Included

  • Remote Agent Capability            

  • Trainee Mode for New Trainees            

  • Personal Voice Mails & DIDs            

  • Standard Reporting Package            

  • Auto Leave message on Voice mail            

  • Customized Sip Trunking            

  • Chat, Email and Phone support

INTEGRATION FEATURES
    

  • SOAP based Salesforce® API            
  • Native API (Sugar® CRM, Zoho® and Oracle®)            
  • Zappier® (Over 500 integrations and growing)
 

Call center owners and executive management

Critical to executive management and company owners is visibility into the call center coupled with actionable reports. Our call center software is designed to deliver both.

  • cloud based reporting
  • flexible campaign management
  • raw data export for driving you Business Intelligence, enterprise reporting and other management systems

Call center manager and sales manager tools

Meeting your KPIs require the ability to plan, execute and manage inbound and outbound campaigns easily. All while receiving critical real-time reporting that empowers you to make changes, measure the performance of your subordinates and extract the information you need in order to report to your superiors. Our call center software delivers all of the above and much more.

  • real-time management dashboards
  • real-time campaign analysis
  • lead inventory and production reporting in real-time

Call center supervisors and trainers

You are most effective when you are at your agent's side coaching, training and helping them succeed. Our software allows you coach an agent while glancing at a Microsoft Surface tablet in order to keep track of the entire call center. No other call center software untethers you from your desk - empowering this level of mobility and freedom.

  • multiple built-in agent training tools
  • manage remote / home based agents
  • Microsoft Surface wireless monitoring and management
  • mobile phone based agent monitoring