Key Features

These features have organically evolved over 20 years in support of our clients' call center operations. From single click customized disposition to sub-campaign utilization and beyond all reflect customization requests made by clients which have subsequently become standard features. These features are unique to our call center software and are a powerful addition to your call center management arsenal.

Dynamic Campaign Management

Names of individual campaigns may be easily changed to “breathe new life” into them. Once the campaign name is changed, your agents easily switch between campaigns in a matter of seconds. The switch is seamless and does not require agents to "log out and log back" in to their workstations.

Sub-Campaign Utilization

Individual lists within a campaign may be created to give you full control over the leads which are being dialed at a particular date and time. These lists or sub-campaigns may be activated or deactivated at a moment’s notice without interrupting the agents who are on that campaign. Multiple sub-campaigns may also be simultaneously activated and dialed in ratios selected by the administrator.

Campaign Monitoring

Regardless of the size of your organization, or number of clients you have, ChaseData’s PowerStudio allows the system administrator to grant specific privileges to managers, supervisors and monitors so that they may track and focus on those components for which they are responsible.

List Manager

There is no need to spend time and energy managing campaigns and sub-campaigns through cumbersome export/import operations and external data manipulation. ChaseData’s List Manager allows leads to be sorted, moved, updated, emailed and/or exported all within ChaseData’s PowerStation administrator portal.

Caller ID Anywhere

Missed calls that originate from a number with a local caller ID are far more likely to be returned. ChaseData has the capability of providing a nation-wide series of inbound numbers that are automatically matched to the area codes into which a campaign is dialing. The result is higher answer and call-back rates.

Digital Call Recording

All calls are automatically recorded and stored on our servers for a minimum of 90 days. Agents may review all of their recent calls in the event that they might have missed something on a prior call. The administrator has access to all recordings and may rate, comment, and send out any recording to the agents for coaching purposes.

Single Click Customized Dispositions

ChaseData works with many companies from a variety of industries. Understanding that each company has individual, unique requirements, ChaseData has provided flexibility in allowing specific, customized dispositions to be quickly selected by the agent. This significantly improves the ease of call management saves the agents valuable time.

Actionable Reporting

One feature that sets ChaseData apart is the extensive reporting features available to the contact center administrators. ChaseData recognizes that every contact center is different and wishes to monitor different components of agent and campaign performance. Because ChaseData owns and develops its own proprietary software, custom reports may be developed upon request.