Overview
High performance call centers consistently connect calls to the agents who will most effectively address the customers’ needs.
Maximizing outbound connection rates and simultaneously minimizing dropped calls are the foundations of every successful outbound calling campaign. Your agents will connect with more customers - boosting performance KPIs without increasing dropped call rates, lead costs or payroll/labor costs.
Outbound Dialing Modes.
Predictive dialing
Power dialing
Available dialing
Progressive dialing
Preview dialing
Injection dialing