Some Major Platform Capabilities At A Glance.
This is the cloud-based call center software platform guaranteed to enhance agent productivity and boost bottom-line profitability. Every function in the CallCenterNow™ platform is engineered to deliver results, eliminate the need for costly technical resources and maximize ease of use. All this without skimping on powerful real-world features
Secure Cloud-Based Access
Access to 100% of your call center using the web browser already installed on your desktop/laptop, smartphone or tablet computer.
Built-In Multichannel APP Support
Simultaneously field calls, web chat sessions, social media, e-mail support and click to call functionality from one centralized platform.
Smarter, More Efficient Inbound
Combine intelligent call distribution, IVR, and KPI optimizations to improve agent and campaign performance.
Beautiful Data Visualization
Seamlessly access your company’s real-time data, build business intelligence and uncover insights through data-visualization dashboards.
Super-Charged Outbound Calling
Automate outbound campaigns with five powerful dialing modes that maximize conversions. Agents connect to more customers and significantly increase success rates.
Quick + Easy APP Integrations
Easily integrate the 3rd party platforms and APPs such as Salesforce®, Oracle®, Gmail®, Mailchimp® you already rely on, without writing a single line of programming code.