Small Business Edition
Call Center Software

This edition of our call center automation software is absolutely perfect for companies engaged in low volume outbound calling but still require automatic distribution of inbound calls. Business owners enjoy automatic, scheduled reports on employee call volumes, customer dispositions and digital call recording - allowing you to conduct periodic quality assurance checks. The small business edition is designed to increase your employees efficiency, lower boredom and frustration when making calls - freeing them to remain focused on your customer's satisfaction.

Perfect for low volume blended contact centers.

Starting at just $89/user per month.

 

Standard Edition Features

  • Call Conferencing
  • Hold, Transfer and Call Monitoring            
  • Digital Call Recording and Playback (3 month archive)
  • List Management
  • Live Dashboards
  • Intelligent Skill-Based Routing
  • Requires 5 agents minimum

Communication Features

OUTBOUND DIALING MODES

  • Preview dialing            
  • Progressive dialing            

INBOUND / OUTBOUND BLENDING CAPABILITIES      

  • Inbound Capability Included
  • Auto Attendant & IVR            
  • Automatic Call Distribution            
  • Skill based Routing            
  • Music On Hold            
  • Local, Nationwide and Toll Free Numbers Available

Additional Features Included

  • Remote Agent Capability   

  • Personal Voice Mails & DIDs            

  • Standard Reporting Package          

  • Chat and Email support

 

NOTES TO BUSINESS OWNERS

The small business edition is designed help you automate everyday business processes such as collections, calling new business leads and a host of other inefficient, receptive outbound calling tasks. Replace your existing telephone system because this edition also handles inbound calls and routes calls to specific agents (extensions) using automatic call distribution. 

  • automatic call log, sales, customer service resolution and other reports are automatically generated
  • automate all outbound calling tasks by creating full function campaigns, complete with scripts
  • incoming calls are automatically distributed throughout your company or are delivered to a specific agent
  • full support and monitoring of remote home based and telecommuting workers

NOTES TO CONTACT CENTER AGENTS

Use one software to automate all of your mundane calling tasks while enjoying the ease of not having to "look up" customer information when they return your call. Mundane task such as generating daily call logs, sales receipts and other are also automated through the agent workstation.

  • eliminate manual activity reporting
  • customer information is displayed automatically when your calls are connected
  • easy to use system - you will be up and running in minutes (not days)

TELECOMMUTING AT-HOME AGENTS

Just because you are not at the office - it does not mean that you are out of the loop. Whether you are on maternity leave or simply choose to work from home our software allows you stay in touch with your company's customers. From the comfort of your home office the system will make outbound calls and connect you to "live" customers. Incoming calls are automatically routed to your workstation complete with customer information (no more searching for customer information).

  • work from home as easily as working in the office
  • eliminate manual activity reporting
  • customer information is displayed automatically when your calls are connected
  • easy to use system - you will be up and running in minutes