Professional Edition
Cloud Call Center Software

High volume outbound call centers depend on our Professional Cloud Edition contact center management software to keep their agents connecting with their clients. This edition is purpose built for high volume sales, customer service and support applications because it is built on our proven predictive dialing algorithm. Experience fewer dropped calls, higher connect rates, easier campaign management and unparalleled outbound call center efficiency.

Perfect for high volume outbound sales centers.

Starting at $139/user per month.

 

Standard Edition Features

  • Call Conferencing
  • Hold, Transfer and Call Monitoring            
  • Digital Call Recording and Playback (6 month archive)
  • List Management
  • Live Dashboards
  • Intelligent Skill-Based Routing
  • Requires 5 agents minimum

Communications Features

OUTBOUND DIALING MODES

  • Preview dialing            
  • Progressive dialing            
  • Predictive dialing

INBOUND / OUTBOUND BLENDING CAPABILITIES      

  • Inbound Capability Included
  • Auto Attendant & IVR            
  • Automatic Call Distribution            
  • Skill based Routing            
  • Music On Hold            
  • Local, Nationwide and Toll Free Numbers Available

Additional Features Included

  • Remote Agent Capability            

  • Trainee Mode for New Trainees            

  • Personal Voice Mails & DIDs            

  • Standard Reporting Package                    

  • Customized Sip Trunking            

  • Chat, Email and Phone support

INTEGRATION FEATURES     

  • Zappier® (Over 500 integrations and growing)
 

Business owners enjoy full control of the predictive dialer and your call center

Critical to executive management and company owners is visibility into the call center coupled with actionable reports. Our call center software is designed to deliver both.

  • receive reports that drive your entire team and business
  • built in quality assurance mechanisms such as digital call recording are standard
  • test multiple outbound campaign strategies quickly and easily

Sales managers and call center managers enjoy a full suite of tools that help you meet your goals

Meeting your performance targets require the ability to execute outbound sales, support and customer service campaigns flawlessly. Receiving critical real-time reporting empowers you to make changes, measure the performance of your subordinates and extract the information you need in order to reach those targets. Our outbound call center software is designed with one goal in mind - we give you the tools to succeed.

  • real-time performance dashboards
  • automatic scheduled reports (customizable)
  • real-time campaign management
  • production reporting in real-time

Supervisors and trainers access tools that help your train, monitor and ultimately help your agents meet their goals

You are most effective when you are at your agent's side coaching, training and helping them succeed. Our software allows you coach an agent while glancing at a Microsoft Surface tablet in order to keep track of the entire call center. No other call center software untethers you from your desk - empowering this level of mobility and freedom.

  • keep your best reps on the phone longer, automatically
  • manage spiffs and other compensation easily
  • Microsoft Surface wireless monitoring and management
  • mobile phone based agent monitoring