Building a new kind of 24 hour customer service call center

Business lives in a 24/7 and so does you customer service center. This truth is apparent every morning when customer service agents begin the routine of "calling back" customers who required assistance after hours. The realities of establishing a 24 hour call center used to require physical call center facilities complete with all of the adjacent costs: triple net leases, insurance, utilities, maintenance and of course labor costs for the call center agents. What if there was a better - less costly way?

Call Center OperationsJerry DelinceNovember 29, 201724 hour call center, remote call center agent, remote telemarketers, better customer serviceComment

What Could You Accomplish With An Army of At-Home Campaign Phone Bank Workers?

Leverage remote telephone agents could be a 2016 election cycle game changer. Campaign season is here and campaign managers all over the country are gearing up phone banks in support of various fundraising, issues awareness, crisis response and get out the vote efforts. Previous election cycles at all levels (local, state and national) have taken advantage of numerous technological advancements. Social media, high value data mining and other innovations have led to unprecedented changes in the electoral landscape. ChaseData is introducing another innovation to political speech borrowed from our success in the private sector. Namely, remote campaign telephone agents.

Call Center OperationsJerry DelinceAugust 19, 2015ChaseData Corporationpolitical phone bank, political telemarketing, remote call center agent, political fundraisingComment