Building a new kind of 24 hour customer service call center

Business lives in a 24/7 and so does you customer service center. This truth is apparent every morning when customer service agents begin the routine of "calling back" customers who required assistance after hours. The realities of establishing a 24 hour call center used to require physical call center facilities complete with all of the adjacent costs: triple net leases, insurance, utilities, maintenance and of course labor costs for the call center agents. What if there was a better - less costly way?

Five Call Center Software Features That Will Knock Your Socks Off

Your guide to separating the latest "great, must have features" those that will make the most positive impact on your bottom line.

A $140K Telethon Success Story

ChaseData's call center software helped a local non-profit coalition raise $140,000 during a recent 3 hour telethon.

Call Center OperationsJerry DelinceNovember 8, 2017turnkey telethon, inbound call centerComment

Set Up A 24 Seat Call Center in Less Than 1 Hour? Really??

Our user friendly, self-directed Management Console Quick Start Guide walks you step by step in setting up your call center. Yes, you will be up and running fast in usually less than 1 hour with no help from our Onboarding and Support Teams (not that you you don't have access to them). ChaseData's Onboarding and Support teams are always available to turn a self-directed installation into a turn-key installation upon request. However, for those of you who like to "peek under the hood" - ChaseData provides this beautifully designed, quick start guide to help you along.

Call Center OperationsJerry DelinceNovember 6, 2017Quick start guide, Software documentation, Call center in a boxComment

Three Reasons To Keep An Eye on Agent Wrap-Up Time

There are a number reasons for the lag time between ending and beginning a new call. Agents finalizing notes, confirming scheduled call backs, etc. However extended agent wrap-up times often hint at inefficiencies that are costing your call center thousands in lost payroll and other costs. You cannot afford to ignore agent wrap-up time if you intend to maximize call center profitability.

Call Center OperationsJerry DelinceNovember 4, 2017agent wrap-up time, call center KPIs, call center metricsComment

Call Centers of Future Past

Call Center Innovation, Call Center Operations, Call Center TipsAhmed MacklaiMay 22, 2016new equipment, PBX, ip phone systemsComment

Business Process ImprovementIn The Most Unlikely Places

Call center software such as predictive dialers, inbound ACD routing and progressive dialers are not confined to increasing efficiency in the call center. Today, our clients are using our call center technologies throughout their business with great results.

Why Using A Collections Dialer Makes Sense For Shrinking Aged Accounts Receivables

Predictive dialers supercharge collections of business debt. By choosing ChaseData's dialer solutions for your accounts receivable department your company will be using the same predictive dialing technology as the country's largest collection agencies - without the associated costs.

What Could You Accomplish With An Army of At-Home Campaign Phone Bank Workers?

Leverage remote telephone agents could be a 2016 election cycle game changer. Campaign season is here and campaign managers all over the country are gearing up phone banks in support of various fundraising, issues awareness, crisis response and get out the vote efforts. Previous election cycles at all levels (local, state and national) have taken advantage of numerous technological advancements. Social media, high value data mining and other innovations have led to unprecedented changes in the electoral landscape. ChaseData is introducing another innovation to political speech borrowed from our success in the private sector. Namely, remote campaign telephone agents.