How are your competitors spending their call center infrastructure budgets?

Despite the growing popularity of email and social media, customers simply prefer to pick up the phone and speak with a representative. Even in multi-channel contact centers, 68% of all communications are typically voice based.

Call Center TipsJerry DelinceNovember 30, 2017voice in your, telemarketing whitepaper, telemarketing white paperComment

Five Tips That Will Supercharge Your Call Center Agent Training

Call Center TipsJerry DelinceNovember 20, 2017training call center agents, innovative call center training, getting the best out of your new call center agentsComment

Call Centers of Future Past

Call Center Innovation, Call Center Operations, Call Center TipsAhmed MacklaiMay 22, 2016new equipment, PBX, ip phone systemsComment

Zappier + ChaseData Happier Together

Call Center TipsJerry DelinceApril 18, 2016Zappier, automation, web apps, apps, voice to web, web to voiceComment

The Five Commandmentsof The IVR Superstar

Call centers are spending over $150 billion each year supporting infrastructure like IVR to handle customer service calls. Is your IVR system pulling it's customer satisfaction weight? If not, read this month's ChaseData Call Center Tip and become an IVR Superstar.