Few interactions more frustrating than being placed on hold, listening to 'hold music' and then receive the receptive "thank you for holding, one of our representatives will be right with you." Your customers also agree. Sixty percent (60%) of your customers will abandon a call after waiting on hold for too long. Sadly hold is a reality in every call center - especially during peak call times. ChaseData's call center software applies automation in order to combat long hold times.
Read MoreThe call and contact center continue to thrive a the heart of business. Over the years, Harvard Business Review has dedicated hundreds of pages on the subject of maximizing call centers from a variety of angles (i.e. customer satisfaction, human resources, and more). In this edition of the Better Call Centers Blog, we review four of HBR's most compelling articles.
Read MoreReal estate cold calling, dialing for dollars or dialing for listings is a standard in the successful real estate sales office. Real estate sales managers are constantly securing new lead lists and juggling new methods of keeping agents and support staff motivated to make these cold calls. Why? Because properly sourced leads couple with a consistent commitment to dialing drives new FSBO listings, new exclusive listings and often result in the sale of valuable off-market listings. Contrast this with realtors and their support staff simply wanting to "get through" their cold call quota for the day/week and get on with the business of showing and selling their listings. New, affordable dialer technologies can help bridge the gap.
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