75% of customers think the option of a call-back is “highly appealing”. (Forrester Research)

Few interactions more frustrating than being placed on hold, listening to 'hold music' and then receive the receptive "thank you for holding, one of our representatives will be right with you." Your customers also agree. Sixty percent (60%) of your customers will abandon a call after waiting on hold for too long. Sadly hold is a reality in every call center - especially during peak call times. ChaseData's call center software applies automation in order to combat long hold times.

Call Center ManagementJerry DelinceNovember 27, 2017wait time, hold time, inbound call softwareComment