Predictive dialers predict when an agent will be free to accept the very next call. This particular dialing mode is designed to use a series of algorithms to calculate the exact moment when an agent should wrap up one call and become ready for the next – which is when the next number is dialed. These algorithms consider such factors as the number of agents waiting, the average talk time of the agent as well as lines per agent. Perhaps the most important highlight of the predictive dialing mode is that it still adheres to the campaign’s drop ratio to ensure that these predictions do not lead to more calls slipping through the cracks.

Call Center DictionaryChaseData InnovationsNovember 15, 2017Predictive dialerComment

What is a Progressive Dialer?

Progressive dialers only connect agents to calls answered by a live human being on the other end of the line. If all of the agents are currently on other calls, the progressive dialer is engineered to force a call through to the caller after a specified period of time.

Call Center DictionaryChaseData InnovationsNovember 10, 2017Progressive dialerComment

What is a Preview Dialer?

Preview Dialers are the fully loaded Cadillac of dialers. These dialer put critical information in the hands of the agents customer facing agents instantly thus empowering them to accomplish your company's mission.